Frequently asked questions answered
FAQs
Why Choose Viridian Candles
- Original fragrance blends crafted for immersion.
- Vegan, phthalate-free, and non-toxic.
- Small-batch, hand-poured in Johannesburg, South Africa.
- Built by readers. Designed for atmosphere.
How are your candles made?
- Each candle is hand-poured in Johannesburg using a controlled small-batch process. Jars are cleaned and prepared, cotton wicks are secured and tested, and wax is blended with fragrance at optimal temperatures.
- Every candle cures for 14 days before shipping. We test for burn performance, scent throw, and safety before anything leaves the studio.
What ingredients do you use?
- Our wax is a blend of hydrogenated soybean and vegetable oils. We do not use beeswax — all products are fully vegan.
- We use high-quality, phthalate-free fragrance oils sourced from a European fragrance house. Wicks are lead-free cotton and rigorously tested.
- Wax truffles and dragon eggs are made from soy wax and may include natural micas and safe dyes. We do not decorate candles themselves to ensure consistent, safe burn performance.
Do you use pure essential oils?
- No. We use professionally developed fragrance blends.
- Pure essential oils limit scent complexity, can trigger sensitivities, and require large quantities of plant material. Fragrance blends allow us to create immersive, story-driven scents safely and sustainably.
- We craft fantasy candles — not aromatherapy products.
Are your candles pet-safe?
- Our fragrance oils are phthalate-free and formulated for home use.
- As with all scented products, ensure proper ventilation and keep lit candles out of reach of pets.
- Avoid use near aquatic animals, as airborne fragrance can be harmful to them.
How do I repurpose my candle jars?
- Stop burning when about 1cm of wax remains. Allow the wax to cool, scoop it out, remove the wick holder, and wash the jar with soap and water.
- Cleaned jars are ideal for storage, planters, stationery, or refill use.
Will the candle be big enough to scent the whole room?
- Our 215g candle is designed for spaces up to approximately 24sqm. Burn time and scent coverage increase with proper use and ventilation.
How long do your candles last?
- Our 215g candle burns approximately 40–50 hours when properly maintained.
How do I send an order as a gift?
- Enter the recipient’s delivery address at checkout and include your message in the notes section. We’ll handwrite it.
What do I do if I did not receive the correct items?
- Email Tellus@viridiancrafts.com with your order number as soon as you receive your parcel. We’ll resolve it promptly.
What do I do if I don't like the candle I ordered?
- We accept returns on unused, unburned candles within 14 days of delivery.
Return shipping fees apply. - To avoid guesswork, we recommend starting with our Discovery Wax Melt Sets.
How can I modify or cancel my online order if I made a mistake?
- Contact us within 24 hours of placing your order. Once dispatched, orders cannot be cancelled.
What should I do if my order was damaged during transit?
- Email your order number and photos of the damage within 7 days of delivery.
- Damaged or defective items will be replaced once assessed.
Is free delivery/shipping available?
We offer free nationwide shipping on orders over R1000.
When can I expect my order to be delivered?
- Orders are dispatched from Johannesburg within 1–3 working days.
- Back-ordered items are crafted upon purchase and dispatched within 14 days.
I was notified that my order was delivered but it did not arrive yet.
Please:
- Confirm your delivery address
- Check with neighbours
- Review courier notifications
If the parcel is still missing, contact us with your order details and we’ll investigate.
How do I order wholesale?
- Wholesale orders are a minimum of 30 candles, on request.
- For wholesale orders, get in touch at TellUs@viridiancrafts.com and we will help you with your order.
Can I return or exchange an order?
- If you’ve changed your mind, email Tellus@viridiancrafts.com within 14 days of receiving your order.
- We accept returns on unused, unburned items. Once approved, you may place a new order through the store. Return shipping fees apply.
- To reduce uncertainty, we recommend starting with a Discovery Set before committing to a full-size candle.