Frequently asked questions answered

FAQs

Why Choose Viridian?

We create original fragrance blends designed for sensory immersion - scents with atmosphere, character and a story to tell.

Every creation is made by hand in small, quality-controlled batches in Johannesburg, South Africa, with meticulous attention to consistency and finish.

Built by readers and lovers of fantasy, Viridian turns fragrance into an invitation to step beyond the ordinary.

How are your candles made?

Every Viridian candle is hand-poured in Johannesburg in small, quality-controlled batches.

Each candle is carefully prepared, poured and finished by hand, then cured for 14 days to allow the wax and fragrance to settle properly.

Before leaving the workshop, every candle is checked for appearance, finish, and scent throw.

Only candles that meet our standards are sealed, labelled and prepared for their journey into the Realm.

What Ingredients Do You Use?

We believe you should know what goes into the products you bring into your home. Our materials are selected with the same care we apply to every stage of our craft.

Our candles use a blend of hydrogenated soybean and vegetable oils. We do not use beeswax; every Viridian product is fully vegan.

We use high-quality, phthalate-free fragrance oils and lead-free cotton wicks. Fragrance materials are screened against their available safety documentation before use, and ingredients classified as known carcinogens, mutagens or reproductive toxins are excluded from our formulations.

Our Wax Truffles and Dragon Eggs are made from soy wax. We do not use dyes or decorate our candles with additional materials, allowing the fragrance and wax to remain the focus while maintaining consistent burn performance.

Do You Use Pure Essential Oils?

No. We use professionally developed fragrance materials selected for their quality, complexity and performance.

Essential oils have their place, but they are not automatically safer or more sustainable, and some can cause sensitivities or have usage restrictions of their own. Professionally developed fragrance materials allow us to build complex, atmospheric scents while working within established safety standards.

We craft fantasy candles, not aromatherapy products.

Are Your Candles Pet-Safe?

We formulate with companion animals in mind, and exclude ingredients that do not meet our strict formulation standards. However, no fragranced candle can be guaranteed safe for every species or individual animal.

Birds, exotic animals and aquatic species can be particularly sensitive to airborne fragrances. If you share your home with one of these animals, we recommend consulting your veterinarian before burning fragranced candles.

For all pets, keep candles out of reach, provide appropriate ventilation and never leave a burning candle unattended.

How Do I Repurpose My Candle Jar?

Stop burning when approximately 1cm of wax remains. Allow the wax to cool, remove it from the jar, then remove the wick holder and wash the jar with soap and water.

Never heat an empty candle jar directly to remove wax.

Once clean, your jar can find a second life as storage, a planter, stationery holder or refill vessel.

Will the Candle Be Big Enough to Scent the Whole Room?

Our 215g candles are designed for spaces of approximately 24m² when burned correctly. Good airflow helps fragrance disperse evenly throughout the room.

Scent strength varies between fragrances, so check each candle's strength rating when choosing a scent to suit your space and preference.

How Long Do Your Candles Last?

Our 215g candles provide approximately 40–50 hours of burn time.

For the best performance and longest possible burn, follow the care instructions on our Candle Care page.

How Do I Send an Order as a Gift?

Enter the recipient's delivery address at checkout and add your message in the order notes. We'll handwrite it and include it with the parcel.

What Do I Do If I Didn't Receive the Correct Items?

Email tellus@viridiancrafts.com with your order number and details of the discrepancy as soon as you receive your parcel. We'll investigate and resolve it promptly.

What Do I Do If I Don't Like the Candle I Ordered?

We accept returns of unused, unburned candles within 14 days of delivery. Return shipping fees apply.

If you're unsure which fragrance will suit you, our Discovery Wax Melt Sets let you explore the scents before committing to a full-size candle.

How Can I Modify or Cancel My Online Order?

Contact us within 24 hours of placing your order if you need to make a change or cancellation.

Once your order has been dispatched, it cannot be cancelled.

What Should I Do If My Order Was Damaged During Transit?

Email your order number and clear photos of the damage within 7 days of delivery. We'll assess the damage and arrange a replacement where appropriate.

Is Free Delivery Available?

Yes. We offer free nationwide delivery via PUDO lockers on orders over R1,100.

Wholesale and bulk orders are excluded from this offer.

When Can I Expect My Order to Be Delivered?

Orders are dispatched from Johannesburg within 1–3 working days. Delivery times vary by destination and courier service.

Back-ordered items are crafted upon purchase and dispatched within 14 days.

I Was Notified That My Order Was Delivered, but It Hasn't Arrived

First, confirm the delivery address and check with neighbours or anyone who may have accepted the parcel on your behalf. Review your courier notifications for any delivery details.

If your parcel is still missing, contact us with your order number and we'll investigate with the courier.

How Do I Order Wholesale?

Wholesale orders start at a minimum of 30 candles. Other Viridian products may also be available for bulk orders.

Email tellus@viridiancrafts.com to enquire, and we'll help you with your requirements.

Can I Return or Exchange an Order?

If you've changed your mind, email tellus@viridiancrafts.com within 14 days of receiving your order. Returns are accepted on unused, unburned items, subject to our Returns & Exchanges policy.

Once a return is approved, return shipping fees apply and you may place a new order through the store.

Not sure which fragrance to choose? Our Discovery Sets are a good way to explore before committing to a full-size candle.